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1) UNITED KINGDOM / REPUBLIC OF IRELAND (INC.N.IRELAND, ISLE OF MAN and CHANNEL ISLANDS.)
FREE Delivery to UK
Shipping is by 1st class standard large letter or parcel post with Recorded Delivery. All UK shipping is fully certified and insured against loss or damage in transit.
2) EUROPE
There is a fixed standard charge of £12.50 on all orders irrespective of the size or value of your order.
Shipping is by Standard Airmail with tracking on all orders (assuming this service is available to the destination country.)
All European shipping is fully certified and insured against loss or damage in transit.
3) REST OF WORLD
There is a fixed standard charge of £19.50 on all orders irrespective of the size or value of your order.
Shipping is by International Tracked and Signed Airmail (assuming this service is available to the destination country.)
All Rest of World shipping is fully certified and insured against loss or damage in transit.
DELIVERY TIMES
We endeavour to ship all orders within 3 days of receipt and you will receive an email confirming shipment. In the event that there will be any unforeseen delay in shipping you will be advised accordingly and should the delay be unacceptable to you will have the option to cancel your order and receive a full refund. You should allow the following timescale for delivery following the date of confirmation of shipping;
UK Orders; 3 days
European Orders; 7 days
Rest of World Orders; 14 days
Please note that that these timescales are approximate and are beyond the control and responsibility of Simply Equine.
CUSTOMS CLEARANCE
Goods shipped to outside the UK and Europe are subject to customs clearance and Simply Equine is required to attach descriptive documentation including order values and any customs duties which may be payable at destination are entirely the responsibility of the buyer.
If you have any queries you can contact us on +44 (0)77 6591 1993 . Our trained staff operate the phones from Monday to Saturday 9am to 6pm. Alternatively you can send us email at customer.service@simplyequine.com and a member of staff will get back to you as soon as possible.
We are a delivery based company only and collection is unavailable.
No, our website only displays a selection of the products that is available to us. If you can’t see what you are looking for just give us a call or send us an email and we will be happy to help.
We accept payment via credit card, debit card and Google Pay.
After you place an order online you will be taken to a page confirming your order. You will also receive an email with your order confirmation.
Yes, all of our prices on simply equine are inclusive of VAT.
If you are unsure about a purchase, you must state this to one of our delivery personnel on delivery of the product/s, so that the original packaging of the product will not be removed. You have 7 days from delivery date to notify simply equine if you want to return your product. Simply Equine will not accept the products back if they are NOT sealed in their original packaging.
If you think a product you received may be faulty, please email us immediately at customer.service@simplyequine.com with full details of the fault and photographs if possible. Our dedicated customer service team will contact you promptly to resolve your issue.
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