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Returns & Refund

All my products are sold as received from the relevant manufacturers, have been subject to strict quality control measures and are sold as described on the website. I am confident that you will be pleased with your purchase but should you need to return an item please note the following.

Firstly , you should contact me by email on sales@simplyequine.com to details the reasons for return and I will issue a return authorisation number.

All items should be returned unused in the original packaging including gift boxes/pouches and tags and must be returned using a fully trackable delivery service.

Please note that Sale items will not be accepted for return unless faulty or damaged.

Please note the timescale allowed for returns as below. Also, for hygiene reasons I cannot accept earrings for return unless damaged or faulty.

Refunds will apply as follows:

1]UK and ROI

Refunds for any reason will be accepted for up to 30 days starting with the day you receive your order. Full refunds including your return delivery costs will be issued upon receipt and inspection. In providing this enhanced refund service I ask you to ensure that you genuinely wish to return an item.

2]Rest of World

I can only accept returns of items found to be damaged or not as described which must be returned within 14 days starting with the day you receive it.

1. In these conditions: 'The Company' means Simply Equine 'goods and equipment' means the goods and/or equipment to which this document relates. 'purchaser' means the customer purchasing the said goods and equipment. These Conditions contain the entire bargain between the Company and the Purchaser and in the case of any inconsistency these conditions shall prevail. These Conditions shall apply except as may be expressly agreed by the Company in writing. Any concession or waiver made by the Company at any time shall not prejudice the exercise of its rights hereunder. Nothing contained in these Conditions shall impart any obligation on the part of the Company to sell other goods and equipment to the Purchaser. 2. Passing of Risk and Title: (a) The risk of all goods and equipment shall pass to the Purchaser upon delivery of the same in accordance with the terms hereof to the Purchaser or its agents or other person to whom the Purchaser has authorised delivery of the same and the Company shall have no responsibility in respect of the said goods and equipment thereafter and accordingly the Purchaser should insure the same thereafter against such risks as it considers appropriate. 3. Prices: All goods and equipment supplied are subject to the Company's prices ruling at the date of despatched to the Purchaser, unless otherwise agreed in writing by the parties at the date of Order/Acceptance. Where applicable Value Added Tax will be applied in accordance with legislation in force at the tax point date. Unless otherwise specifically agreed in writing by the parties all prices excludes carriage insurance and packing charges will be charged to the Purchaser. 4. Jurisdiction and Arbitration: These Conditions shall be interpreted exclusively and according to the law of the UK & Ireland and the Purchaser hereby accepts the jurisdiction of such Courts as the Company may nominate for the purpose or any action arising out of this Contract. 5. Cancellation and Returns: (a) An order may be cancelled by giving us notice of cancellation within 30 days of the date of delivery. Such notice may be given by fax, email or by letter to the number or address as shown on this site. If the cancellation is because of any problems with the goods, please notify us of the problem at the time of cancellation. (b) On cancelling your order for any reason, you must return the goods to us at your cost unless the goods are being returned because they are faulty or incorrect. If this is the case we will meet the cost of return, which will be organised by ourselves. 6. While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable at the price or conditions shown, you will be notified as soon as possible. If a pricing error is made on our Website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled and no payment will be taken from you if we cannot get in contact with you to notify you of the error.